Privacy Policy of Wattlebrook Safaris
At Wattlebrook Safaris, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when interacting with our website and services related to bespoke luxury tours, wildlife encounters, cultural immersion experiences, eco-friendly adventure travel, glamping and bush lodges, historical site visits, and culinary tours.
1. Information We Collect
We collect various types of information to provide and improve our services, communicate with you, and personalize your experience with Wattlebrook Safaris.
- Personal Identifiable Information (PII): This includes information you voluntarily provide to us when booking a tour, making an inquiry, subscribing to our newsletter, or participating in surveys. Examples include your name, email address, phone number, physical address, passport details (for travel arrangements), dietary requirements, medical conditions relevant to travel, and payment information.
- Usage Data: We automatically collect information on how our website is accessed and used. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
2. How We Use Your Information
Wattlebrook Safaris uses the collected data for various purposes:
- To provide and maintain our services, including custom tour planning and booking.
- To notify you about changes to our services.
- To allow you to participate in interactive features of our service when you choose to do so.
- To provide customer support and respond to your inquiries.
- To process transactions and manage your bookings.
- To send you marketing and promotional communications about our tours, special offers, or other news that may be of interest to you, based on your preferences.
- To monitor the usage of our website and services.
- To improve our website, services, and tailor your travel experiences.
- To detect, prevent, and address technical issues or fraudulent activities.
- To comply with legal obligations.
3. Disclosure of Your Information
We may share your personal information with third parties only in the following situations:
- Service Providers: We engage trusted third-party companies and individuals to facilitate our services, such as payment processors, travel partners (airlines, hotels, lodge operators, local guides), and IT service providers. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
-
Compliance with Law: We may disclose your personal data in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of Wattlebrook Safaris.
- Prevent or investigate possible wrongdoing in connection with our services.
- Protect the personal safety of users of the service or the public.
- Protect against legal liability.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
4. Security of Data
The security of your data is paramount to us. We implement a variety of security measures, including physical, electronic, and procedural safeguards, to protect your personal information from unauthorized access, use, or disclosure. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
5. Data Retention
Wattlebrook Safaris will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We also retain Usage Data for internal analysis purposes.
6. Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The Right to Withdraw Consent: You have the right to withdraw your consent at any time where Wattlebrook Safaris relied on your consent to process your personal information.
To exercise any of these rights, please contact us using the contact details provided below.
7. Links to Other Sites
Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By mail: Wattlebrook Safaris, 387 Flinders Street, Floor 5, Melbourne, VIC, 3000, Australia